download disabled

I'm sorry to hear about your difficulties. Do you get any error messages? I recommend some initial troubleshooting in that situation.

• Test in different browsers  - Chrome, Edge, Safari, Firefox
• Try clearing the browser cache  -  https://adobe.ly/3XCjoHO
• Test in incognito/private browsing mode -  https://adobe.ly/4cygrwb
• Try downloading a different file as a test
• Try creating a duplicate of the file and download that instance
• Test downloading in different video formats
• Try downloading from a different device

Hope these help,
Dave