Skip to main content
D
default32236028mlkjhg
Participant
September 12, 2023

Download Error

  • September 12, 2023
  • 2 replies
  • 240 views
Telling me I can't download because the chosen image can't be licensed. I have a full Adobe subscription and can get the same image on stock.adobe.com - but I shouldn't have to take that extra step.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
September 18, 2023

Hi @default32236028mlkjhg 

 

Also, would it be possible to describe step by step how you got to the error in order for us to attempt to recreate the issue (and possibly share screenshots)? Were these stock images within Adobe Express or were these you were importing via a library?

    Winnie_M
    Winnie_M
    Inspiring
    September 15, 2023

    Hi @OCSMediaStudent2,

     

    Thank you for sharing this. and, we're sorry for the issues.

     

    Can you check whether your payment method has failed or if your bill is past due? It would be necessary to update the payment.

    To find out more about updating your billing information, you can follow this link here.

     

    Let us know how it goes.

     

    Thank you,

    Winnie

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices