download failed

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when trying to download an mp4 today, it repeatedly failed. Can someone help me fix this?

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Winnie_M

Inspiring

Hi @default34688459pczm9w,

Sorry you're having trouble.

Is it a template or one of your videos you've edited to download? What browser did you use?

Have you tried logging out and logging in? You might want to try it after clearing your browser's cache and cookies or test it in private/incognito mode to see any difference.

Let us know if you still need help with trouble the issue.

Thanks,
^Winnie

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