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joão_0970
Participant
January 2, 2025

Download failed

  • January 2, 2025
  • 4 replies
  • 845 views

Hello

 

I'm trying to download a video (MP4) that i create in Adobe Express, but I keep getting this message: Download falled:

It´s a very simple video, with logos and basic animations.

This is the size that i am using:

I have already try to download it to PDF and JPG and there is no problem. Just with MP4...

 

Can you guys please help me how to fix it?

 

Thanks!

    4 replies

    W
    Wes Bernstein
    Participant
    February 6, 2025

    I'm having the same issues. Video is 30 seconds and I've tried incognito modes, diff browsers, duplicating projects and each get to 20% and then error out.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 7, 2025

    Hey @Wes Bernstein, This issue generally arises when any Adobe Stock or Adobe font used within the project is no longer licensed or the contributor has revoked its usage. You can try changing the font used and removing or changing any blank layers in the project to see if that makes any difference. Blank layers would show up for assets from Adobe stock images, icons, shapes, etc. that are no longer licensed.  

    Let us know if this helps you!

     

    Thanks,

    Amitej

    A
    Amanda4lb38n9fc
    Known Participant
    January 28, 2025

    Having the same problem. I've tried duplicating, clearing cache, different browsers. No luck with any of the workarounds.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      February 6, 2025

      Hi 

      @Amanda4lb38n9fc

      ,

      Thanks for reaching out! We're sorry to hear about the issue you're Would you mind sharing the project URL with us via private message with edit access to investigate further?

       

      Regards,

      Tarun

      J
      joão_0970Author
      Participant
      January 3, 2025

      Hi Dave

       

      Thank you, but I tried all 3 options and the problem persists 😞

       

       

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        January 28, 2025

        Hi 

        @joão_0970

        ,

        Is it possible for you to share the project URL with us to investigate the issue? Please share edit access with us via private message.

         

        Regards,

        Tarun

        David__B
        Adobe Employee
        David__B
        Adobe Employee
        January 2, 2025

        Hi @joão_0970

        Sorry to hear about your difficulties. Please try these and see if they help

        • Test in different browsers  - Chrome, Edge, Safari
        • Try clearing the browser cache  -  https://adobe.ly/3ZZRHIC

        • Try creating a duplicate instance of the file and test if it still fails from there

        Please let us know how it goes,
        Thanks,
        Dave

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