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Sherif_Menshawy8485
Participant
June 25, 2025

Download failed

  • June 25, 2025
  • 7 replies
  • 4958 views

I've been trying to download the video file for an hour now and always getting the same "Download failed" message!! tried different browser, App, same thing. I also tried changing the font used, still the same error.
Is it the audio/music used?

 

Really disappointing! after spending half day wotking on a 2-minute video and can't download it, aside from the other several errors while working but what's the use of this PAID software if I can't download what I'm creating?

 

Not sure if this is the only way to get support.

    7 replies

    H
    Heller36916128l7b0
    Participant
    October 16, 2025

    I am having the same issue on two "banner" videos, I've cleared cache, tried a different browser, tried the app, checked to make sure there were no blank layers, tried to download at a smaller size (which wouldn't end up working anyway for this particular project), I am at a loss as to what to do.... 

    Online it immediately says fail to download, where on the app it'll start the process of downloading and then fail.

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 16, 2025

    Hi @Heller36916128l7b0,

     

    Welcome to the community! We're sorry to hear about this. Could you please share the document with me via private message with edit access?

     

    Regards,

    Tarun

    D
    David_�hlinger7599
    Participant
    September 23, 2025

    Hi, I’m experiencing the same problem – I can’t download PDFs from Adobe Express. (PNG's are working)
    Has anyone already found a solution?

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    September 23, 2025

    Hi @David_�hlinger7599,

     

    Thanks for letting us know! This issue has been resolved. Please try downloading your invoices again. We also recommend restarting the app or signing out and signing back in before trying once more.

    If the problem persists, please keep us posted so we can assist you further.


    ^MM

    L
    LillyRK
    Participant
    September 23, 2025

    Hi! I am having the same issue, pdf files specifically and I have tried different browsers and iphone app with no luck.

    F
    fmb_7378
    Participant
    September 9, 2025

    I'm sorry, I should have mentioned that this is only happening when I try to download PDF files. .PNG and .JPG files download quickly. I have tried all different setting for the PDFs all with the same result. Cleared all browsing history, cleared cookies and cache. Tried using both Edge and Chrome. It seems to be happening on two files. Other projects export as PDFs just fine.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 9, 2025

    Thanks for your response @fmb_7378,

     

    Could you please share the URLs for those two files in which you're seeing this issue? Can you share the file via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/46jzvwL

     

    Regards,

    Tarun

    F
    fmb_7378
    Participant
    September 9, 2025

    I am also experieincing this. It has happened to me quite frequently lately. It processes to 90% quickly and then halts progress and eventually comes back with a Download Failed - An error occured...

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      September 9, 2025

      Hi @fmb_7378,

       

      Welcome to the community! We're sorry to hear about the difficulties. Is it happening with all PDFs or a specific one? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

       

      Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

       

      Let us know if that helps.

       

      Regards,

      Tarun

      S
      Sherif_Menshawy8485Author
      Participant
      June 26, 2025

      Hi Chaimaa, 

      Thanks for your reply and trying to help.
      I worked first on Chrome browser, and when download failed I tried Edge and Adobe Express application on Windows 11, all failed. managed to successfully download it once on my iPhone App. tried again the browesers and Win App still getting the same error.

      Error appears immediately before processing.

      I tried deleting the Audio also couldn't download then undone that step.

      Just tried downloading again on iPhone app and it was successful. But I still can't download on Windows, any borwser or app.

       

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        June 26, 2025

        Hey @Sherif_Menshawy8485, Thanks for sharing the additional details. It'll help us investigate this. Also, would you be willing to share the video project ID with us to investigate this? You can do so by sharing the URL of the project with us via the community DM and adding our username. (Please refer to the attached screenshot)

         

        Best!!

          chaimaa.7
          Community Manager
          chaimaa.7Community Manager
          Community Manager
          June 25, 2025

          Hi @Sherif_Menshawy8485, we are sorry you’re experiencing this. Could you please share the following details to help us troubleshoot more effectively?
          • Are you using the web version or the mobile app (and which browser or device)?
          • Does the error appear immediately or after processing starts?
          • If possible, could you try duplicating the project and removing the audio to see if it downloads without it? We’re here to help and want to get this resolved for you.

           

          Best,

          Chaimaa

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