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Participant
September 17, 2024

Download failed after multiple attempts and across a few hours.

  • September 17, 2024
  • 1 reply
  • 156 views

REPRO STEPS:

Download a video created just today:

1) Create the video

2) Click the Download button

 

RESULT/BUG:

The dlg opens up saying that the download is starting and each time runs fine through 20%.  At 20% the text in the dlg changes to Gathering data.  After a short pause, and never beyond 20%, the dlg changes to: "An error occurred while downloading your file. Please try again."

NOTE:  I have tried from noon today until just now 6:54 pm Eastern.  I've also been checking the server status for AE and noticed that an issue had been identified then fixed, but the scenario repeated.  Even after clearing the cache and forcing a refresh from the server (F5), download failed.  This is also repro'd after creating a brand new video file.

NOTE:  I am able to download images.


1 reply

Tarun Saini
Community Manager
Community Manager
September 26, 2024

Hi 

@Shawn25225030z33e

,

 

We're sorry to hear about this. Did you use video from your device or from Adobe stock? Can you share the project URL with us to investigate further?

 

Regards,

Tarun