Participant

'Download failed' message for all PDF downloads

Forum|Forum|7 months ago
January 15, 2026
2 replies
160 views

I am experiencing a persistent issue when trying to download files as PDFs. The progress bar goes up to 23%, then gives the following message: "Download failed: A network connection error occurred while downloading your file. Please check your internet connection and try again." My internet connection is fine, and this error has occurred across multiple devices on different internet connections. I have tried using Chrome and Edge, as well as the Adobe Express app, and this does not resolve the issue.

This happens with both PDF Standard and PDF Print file formats, but I am able to download files as PNGs and JPGs without issue. I have tried downloading multi-page projects one page at a time, and I have also tried downloading them as separate files using the "Download as individual PDF files" option. Every time, the same message appears. Thank you for any help you can provide!

A

Ashley LaCasse Photog

Participant

I am also getting this error on all PDF files, I have tried all of the suggestions on an archived post about this (restarting, clearing cache, signing out, incognito, safari and chrome, and using different wifi).

Tarun Saini

Community Manager

Hi @isabel_7651,

Welcome to the community! We're sorry to hear about this. Please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed. Once it is completed, try again to check if that helps.

If that doesn't help, can you share the project file with me via private message with edit rights? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

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