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EricWalters
Participant
May 9, 2024

Download Fails

  • May 9, 2024
  • 1 reply
  • 202 views

We have been trying to download a student project.  We are using Adobe Express for Enterprise on a MacBook Pro/Air and Chrome.

The download pocresses about 50% and then we receive this error message. 

 

 

[Link removed by Moderator]

 

The issue recurs on Safari.  Suggestions?

Eric

    1 reply

    Lyn_D
    Lyn_D
    Inspiring
    May 9, 2024

    Hi @EricWalters,

     

    Thank you for reaching out.

    Sadly, I've been unable to replicate this error.

    It may help you log off Adobe Express and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode. If this didn't help, you could also try restarting your device.

     

    Please give it a try and let us know how it goes. If you still get the error, please send the URL of the error page via DM.

    ^Lyn

     

     

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