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Butch286383827oee
Participant
September 3, 2023
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download png not working

doesn't convert to PNG. It says it is, but the photo is not cut out
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3 replies

Adobe Employee
September 5, 2023

Hi @Butch286383827oee 

 

I was actually referring to something like https://new.express.adobe.com/id/urn:aaid:sc:US:1dff1b71-c95f-4fd9-904c-4f9df3c12e33 (see screenshot below)

 

But "Remove background project - September 05, 2023 at 08.52.17" helps too because it looks like you created the file from the Remove background Quick Action. I think what might be missing is that the page has a white background. You can easily change it to transparent using the "No-fill" swatch in the Background color picker (see screenshot below)

 

 

 

 

Hope this helps

Abhi G

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Butch286383827oee
Participant
September 5, 2023

How would I do that working with the app?  is this what you want below?

  Remove background project - September 05, 2023 at 08.52.17

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Adobe Employee
September 4, 2023

Hi @Butch286383827oee 

 

Could you please post the url of your file (from the browser's address bar when the file is open) for us to look into associated logs?

 

Thanks

Abhi G

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