Skip to main content
pranavsaiyan
pranavsaiyan
Participant
May 31, 2026

Download Speed of Video in Adobe Express is extremely slow. To download 1GB , it is taking 5 hours.

  • May 31, 2026
  • 3 replies
  • 76 views

Just create a video which have GB’s of video layers. The optimization and rendering of video is fine while its doing on web , but when it gives browser the downloadable file , the rate of download is around 50KB/s , which is around 6 hours to download a GB file.

      3 replies

      N
      Naman Sharma
      Participant
      July 10, 2026

      same has been happening with me… infact, mine is even worse… 10KB/s! It takes 6 to 8 hours to download a 300MB file. To answer all of your questions, i use chrome, it happens with all the projects and its the same on all the devices and networks i have tried. Please try resolving this

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 13, 2026

      Hi ​@Naman Sharma,

       

      Welcome to the Adobe Express Community! We’re sorry to hear about this. Can you please send me a direct message with a HAR file. To do so, generate the HAR file, upload it to a cloud storage service, and share the link with me. This information will help our product team investigate the issue further and identify the root cause.

       

      You can check this link to know more about how to generate the HAR file- https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html

       

      Regards,

      Tarun

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      June 1, 2026

      Hi ​@pranavsaiyan,

       

      Thanks for reaching out, and we’re sorry to hear about the slow download speeds. A downloading issue can vary depending on a few factors like network speed and project complexity.

       

      Could you please answer some of the questions below-

      • Which browser/device are you using (and version, if possible)?
      • Does this happen with all projects, or only this specific file?
      • Have you tried downloading the same project on a different network or device?

      Please try the steps below to check if that helps-

      • Try a different browser or Incognito mode (to rule out extension conflicts).
      • Clear browser cache/cookies and reload Adobe Express.
      • Duplicate the project and try exporting again.

       

      Let us know how it goes.

       

      Regards,

      Tarun

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices