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Ivana273182811tl0
Ivana273182811tl0
Participant
November 6, 2023

Download video from adobe express

  • November 6, 2023
  • 6 replies
  • 387 views
i am very disappointed. All my vdeoes are not supported any more. It writes that I can download them, but the problem is that they will not download. So sorry for the upgrade that you done.

6 replies

Ivana273182811tl0
Ivana273182811tl0Author
Participant
November 7, 2023
gasic.ivana@gmail.com

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A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
November 6, 2023

Hi @Ivana273182811tl0 

 

Could you send me your adobe id (email that you sign in with) so we can inspect the logs associated with your account?

Feel free to DM me if you prefer.

 

Thanks

Abhi G

    Ivana273182811tl0
    Ivana273182811tl0Author
    Participant
    November 6, 2023

    And I also paid my membership. And noe I cannot use may videos any more. If only I new in time that all my staff will be blocked... I would try to download earlier. I was reading other comments, and I totally agree, the adobe of few mounth agoo was so easy and friendly to use. SO DIASPPOINTED and FRUSTRATED.

    Ivana273182811tl0
    Ivana273182811tl0Author
    Participant
    November 6, 2023

    I wait for days

    Ivana273182811tl0
    Ivana273182811tl0Author
    Participant
    November 6, 2023

    And the download never happend...never starts...

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    November 6, 2023

    Hi @Ivana273182811tl0 

     

    Sorry to hear you are running into this issue. Could you please share more details; does download never succeed (how long did you wait?) or do you see an error message? If you see an error message, could you please share a screenshot?

     

    Thanks

    Abhi G

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