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August 22, 2023

downloading

  • August 22, 2023
  • 2 replies
  • 170 views
when downloading it is telling me that it is in progress. This is difficult when you have a deadline to full fill. Its seems to corrupt a file after I had to add a transition to the file. then there isn't any audio. so I have to delete the file and re-down load file again. this happened 3 times with the same files. After a few attempts. I am able to download the files without corrupting when adding transitions. I added the transitions at the end and added the last file and now it will not download. Is this because there is a limit on editing time? I've waited almost a day before when this happened with one of my projects. Also, when I open this app it takes me to one of my projects I did months ago. I am not sure if this is the updated version. what do you suggest.

2 replies

Nancy OShea
Community Expert
Community Expert
September 11, 2023
quote
now it will not download.
By @Sonia22337416plwf

============

Could be memory related.

Try restarting your computer.  Also clear your browser's cached data to free up more browser memory.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
David__B
Adobe Employee
Adobe Employee
September 11, 2023

Hi @Sonia22337416plwf 

 

Sorry to hear about your difficulties. Are you still seeing these issues? Would it be possible to share an example project here and I can attempt to recreate the issue myself?

 

Thanks,

Dave