Participant

Downloading an MP4 in Adobe Express

Forum|Forum|1 year ago
May 6, 2024
4 replies
311 views

Hello! When attempting to download an MP4 file with Audio in Adobe Express, the attached error message is received. My team and I have been receiving this error message since Friday. We have a Premium subscription to Adobe All Apps. We are wokring on a time sensitive project and having the ability to download files with audio included is imperative. We have cleared our previous download history, cache and cookies in an attempt to resolve this issue. Your assistance would be greatly appreciated. Thanks!

dimples2000

Participant

Hello! When attempting to download an MP4 file with Audio in Adobe Express, the attached error message is received. My team and I have been receiving this error message since Friday. We have a Premium subscription to Adobe All Apps. We are wokring on a time sensitive project and having the ability to download files with audio included is imperative.

ME TOO

J

Jacquelyne25381610gfz7

Participant

Hi,

I was originally using my work laptop in when downloading videos from Adobe Express. So I tried using my personal laptop, personal cell phone or work issued cell phone for job specific projects and the option to download works there. So it appears to be the permissions on my job laptop that do not allow for downloads.

S

sara_8687

Participant

Hello! I have the same problem, could you help me please? Thanks!

J

Jacquelyne25381610gfz7

Participant

This still continues to be an issue.