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STACEY34040069lwi5
Participating Frequently
October 9, 2025

Downloading Issue

  • October 9, 2025
  • 5 replies
  • 146 views

I am having issues today downloading a project into a PDF.  When I click the download button, the progress screen shows up and within 1 seconds says "download complete" and nothing has been downloaded.  I have tried multiple times, logged out and logged back in, refreshing, and nothing has worked.  Is this just a me issue, or is there a known issue?  If known issue, is there an ETA on a fix?  I need to get this document done to drop off tomorrow.

5 replies

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STACEY34040069lwi5Author
Participating Frequently
October 10, 2025

I changed your permissions.  I was finally able to download it, but I had to go page by page, instead of the whole thing with individual pages.  I tried another one and it worked, but this particular one was giving issues.  So, if you can't figure out the issue, it is ok because I was eventually able to get the PDFs for it last night.

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
October 10, 2025

Hey @STACEY34040069lwi5. Thanks for the update! We’re glad to hear you were eventually able to download your PDFs. It’s possible the issue was file-specific, but just to be sure, you can also try clearing your browser’s cache and cookies, then signing out and back into your Adobe Express account. This can often help resolve lingering file or session issues.

Please don’t hesitate to reach out if the problem reappears, we’re here to help!

 

Regards,

Chaimaa

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STACEY34040069lwi5Author
Participating Frequently
October 9, 2025

Message sent with link to project

    S
    STACEY34040069lwi5Author
    Participating Frequently
    October 9, 2025

    Ok, give me a few minutes as I just stepped outside with my dogs.  I will reply again once I have sent the link.

      S
      STACEY34040069lwi5Author
      Participating Frequently
      October 9, 2025

      It isn't a video.  It is all images and text.  I can share it with you, but I need you to tell me where I need to go in here to do that, or how.  Sorry I don't use this part much.

      chaimaa.7
      Community Manager
      chaimaa.7Community Manager
      Community Manager
      October 9, 2025

      Hey @STACEY34040069lwi5, I'm here to help. You can share the project with me via private messages, which should be accessible from the envelope in the top right corner. This should be the direct URL to it: https://adobe.ly/4mQAMBx.

       

      Best,

      Chaimaa

      chaimaa.7
      Community Manager
      chaimaa.7Community Manager
      Community Manager
      October 9, 2025

      Hello @STACEY34040069lwi5. Thanks for reaching out and welcome to the community!
      We’re sorry to hear you’re running into this issue, and we appreciate the troubleshooting you’ve already tried. Could you let us know whether the videos you used came from Adobe Stock or your local drive? 

      When possible, can you please share the project with edit access with me via a private message so I can take a closer look and help resolve this?

      We really appreciate your patience.

       

      Regards,

      Chaimaa

       

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