Skip to main content
Participant
September 10, 2023

Downloading Issues

  • September 10, 2023
  • 1 reply
  • 191 views
Hello, I am having issues with downloading my poster, it just states we are working on your file. How do I resolve this? Thank you
This topic has been closed for replies.

1 reply

Winnie_M
Inspiring
September 14, 2023

Hi @default321815598zqh7y,

 

Sorry for the difficulties and for not replying sooner.

 

Is it happening with other files? Did you use a template?

 

Here are some workaround that might help:

  • Check the Internet connection
  • Try downloading from another browser, such as Microsoft Edge, Safari or Chrome
  • Test in incognito or privacy mode. Here are instructions for Chrome
  • Clearing the cache/cookies from the browser also resolves the maximum number of such issues

 

Let us know your observations.

 

Thanks,

Winnie