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Participant
September 4, 2023

downloading not working

  • September 4, 2023
  • 2 replies
  • 285 views
error while downloading

2 replies

Community Manager
September 4, 2023

Hi @default32061636qnkifc ,


I've looked into this and have been informed by the team that this was an issue today which unfortunately affected the download service. This has persisted for approximately 1 hour today before getting solved, so you should be able now to export.

Could you please retry downloading your assets and see if it succeeds?


Thanks a lot, we're very sorry for the inconveniences!
Madalin

Community Manager
September 4, 2023

Hello @default32061636qnkifc,
We're sorry you're encountering problems with downloads.

Could you please provide more details into what you're trying to download (is that a video or other type of document)? Also, any details about your environment could help (what is the browser type/version that you use, what OS, etc).

Thanks a lot, providing more details here could help us pinpoint a solution.
Please also refer to this page for details around what system requirements are recommended.

Thanks a lot!