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Oliver294214801x22
Participant
Sep 12, 2023 9:27 AM UTC
Open for Voting

Downloading Projects

When I go to download a project it says it is downloading and the progress bar moves along and completes but I cannot find the file anywhere on my computer. This didn't used to happen and I could find them easily enough. Where have they downloaded to?
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3 replies

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
Sep 12, 2023 5:27 PM UTC

If you're using Adobe Express, which is web-browser based, then it has to be a browser issue as to where it downloads your files. When we click Download there are no other options to save elsewhere - it downloads to the where your browser saves all web downloads.

What browser are you using and where do you have your downloads saved to as a rule?

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Oliver294214801x22Author
Participant
Sep 12, 2023 10:14 AM UTC

Thanks but it's not in browser downloads so I don't think it's a browser issue.

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thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
Sep 12, 2023 9:39 AM UTC

In your browser settings look for where it saves downloads. For example, in Chrome my downloads always go to my Downloads folder or I can opt for it to ask me every time where I want a download to go. 

 

 

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