downloading & saving

Hi @default31996459q4hv9n ,

We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies. Please confirm if it is with a particular file or all files.

Please let us know if this helps. We are here to help you.

Thank you,

Neelam