Skip to main content
J_J_s_Photo
Participant
October 14, 2023

downloading/sharing

  • October 14, 2023
  • 1 reply
  • 107 views
Unable to download or share. I try and wait, try and wait. Nothing. What am I doing wrong? Thanks.
This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Winnie_M
Winnie_M
Inspiring
November 8, 2023

Hi there. We are sorry you're having trouble and for not answering sooner.

 

Do you see an error message when you try to download or share your project? Is it happening with every project? 

 

Can you try this workaround: 

• Try editing from another browser, such as Microsoft Edge, Safari or Chrome
• Test in incognito or privacy mode
• Clearing the cache/cookies from the browser also resolves the maximum number of such issues.
 
If the issues persist, please send a screenshot so we can see what you're experiencing.

 

We're looking forward to hearing from you.


Thanks, Winnie

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices