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Justin Shaffer_Andr� 3651
Participant
December 11, 2024

Downloading to phone

  • December 11, 2024
  • 1 reply
  • 136 views

Good Morning creators!

 

im having A LOT of trouble downloading files from my projects to my iPhone. It doesn't happen to every file, it seems to be random, but consistent; I will ask it to download individual files or multiple files and it'll go through the whole processing and downloading wait and then at 100% complete downloading it pops up with an error "unable to download". I've tried every file type to get it to download and even closed and reopen and turning my Wi-Fi and data on and off. Nothing is working. It makes it really hard to get my work done. Can we fix the app please????

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
December 11, 2024

Hi @Justin Shaffer_Andr� 3651

Sorry to hear about your difficulties. Troubleshooting intermittent issues are some of the most challenging Could you also try these steps to see if they help

- Ensure you have ample free space on the iPhone

- Ensure both iOS and Adobe Express are updated to the latest version
- Try force restarting device 

https://adobe.ly/49zxDBc

- Try deleting and reinstalling the Adobe Express app

A few questions too:
- How many files are you downloading at once?
- Are these large files?


Thanks,
Dave

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