downloading unsupport files not working

@default361157453tkb1s, Thank you for your patience.

I just spotted your post and wondered if you still require help, as it's been some time since you reported this.

Please share more information about where you're trying to download those files.

If you're working on the web, please clear your browser cache and cookies and ensure you have installed the latest version using a different browser or in incognito mode.

Please let us know if you still need assistance. If so, please include a walk-through video of your steps so we can better assist you. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn