Downloads failing at 90%

Hey folks,

Thanks for your patience. We’ve implemented several fixes and are seeing marked improvements based on our monitoring.

Could you please try downloading again now, and let us know if it is still failing? If downloads continue to fail, please send me a direct message with the URL(s) of your Express file(s), so we can investigate file-specific logs.

Thanks,
Abhi G

Hi ​@Matt Grant Devon ​@Savannah Clarke ​@vincimadethat ​@peterb27673730! Thanks for posting here, our team is working on resolving this issue. Please subscribe to this tread for updates - 

We’ll get this sorted out soon.   

Same for me! PDF’s aren’t downloading on desktop or mobile. Hoping it gets fixed asap because I’m trying to send invoices 🧾

Same, have tried copying onto a new file, (not duplicated) checked for any blank assets, cleared cache, signed in and out, tried on phone app and desktop, all the fixes - no different

See the pinned bug announcement.

Broke yesterday and they are not fixing.