Participant

Downloads stuck at 90% in Adobe Express

Forum|Forum|23 days ago
August 17, 2026
3 replies
35 views

I’ve tried clearing cache, using a different browser, importing a file into a new project, trying to download another file from an old project, updating my OS, trying to download another file type - nothing! No file will download beyond 90% in Adobe Express. I see that there was an infrastructure issue that was reported 9 days ago, which was supposedly fixed, and the thread was closed on the forum. The issue is still there and I am on a deadline and my work is stuck in Adobe Express

J

Jesse267047389lp9

Participant

Agreed, this is not resolved.

Here’s the link to the most recent thread:

And here’s the same problem being reported over the last couple years:

@Rose DV, can you please revisit?
Also, I’d suggest to the dev team that even if this is because some upstream system is congested, that resolving the source of the congestion is not an actual fix for this problem, it is a band-aid. The actual problem is that there is no failover system, no warning message, nothing to prevent the user from clicking the button that won’t work—If you have that many reports for that many years, this is not a congestion problem, this is a UI design and backend resiliency problem.

Rose DV

Community Manager

Hi @Jesse267047389lp9

Thanks for the nudge, sorry for the delay on the initial post @Lindy378593488qso , @Laurent181199294pse

Honestly, where it stands: the product team is aware of the stuck-at-90% pattern and is working on foundational improvements to how exports are handled. I won't give you a fake timeline - I don't have one, and I'd rather be straight than promise something that ends up passing by.

Sometimes, the "stuck at 90%" isn't always one thing. Some cases come down to something specific in a setup - a blocked network endpoint, a certain export type, a managed-work-network config - and those I can sometimes help unblock now rather than wait on the broader fix. So it'd help to know what you're hitting:

What are you exporting when it hangs — PDF, PPTX, video, image?
Work/managed network (VPN, corporate firewall, school) or home connection?
Every time, or only certain files?

If you can grab a HAR while it's stuck (here’s how), that pins down exactly where it breaks and I'll walk you through it. Either way - tell me what you're seeing and I'll either get you unblocked or make sure your case reaches the team.

Thanks again for pinging me!

Rose

L

Laurent181199294pse

Participant

Same problem… upload same, cannot generate legends since 3 days… very frustrated experience !!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.