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holly_1994
January 12, 2026

Drag and drop a file

  • January 12, 2026
  • 2 replies
  • 102 views

When importing a new photo to edit, I would always drag it from my file explorer and drop it across the 'upload' or 'start new design' icon. 

Since a recent update, that drag and drop system seems to not be working. Has anyone else has this problem or know how to fix it?

Thanks. 

2 replies

H
holly_1994Author
January 13, 2026

Hi, 

Thanks for looking into it! I've tried on private mode and still nothing. I mostly use the Windows Adobe Express App, so want it to work on there too.

Here is a video. The only thing it would do was to open the image in a new tab, if I dropped it over 'Start New Design'. 

- https://we.tl/t-KLuLbZBDCV 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
January 13, 2026

Thanks for sharing the screen recording @holly_1994,

 

Can you please try reinstalling the app and see if that helps? Also, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

 

Let us know if that helps.

 

Regards,

Tarun

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
January 12, 2026

Hi @holly_1994, Welcome to our Adobe Express community! 

Thanks for posting here! 

I tried replicating this on the home page and on the editor window and was able to upload content from the file explorer to Adobe Express without any issues. Could you please share a screen recording so we can gain a better understanding of the issue and investigate it further?

Try in private/incognito browsing mode to see if that helps with the issue.

 

Do share your observations here. 

Best!

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