Participant

Duplicating File Does Not Save

Forum|Forum|2 years ago
March 1, 2024
3 replies
250 views

When I attempt to duplicate a file, or save it as a template, it only shows/saves the very first thing I ever did on the file - the original state of the file - rather than what I've been working on. It shows like this on the home screen of Express too, showing the original, unedited file, until I click on it. The duplicate file shows the old version.

Attached:

- Bug 1 shows what I've been working on, the current version.

- Bug 2 shows what it looks like when I duplicate or save as template. It shows this old version in the actual Express file when I click on it too.

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Lyn_D

Inspiring

Hi @Nicholas35803473ronq,

Thank you for your patience.
I just spotted your post and wanted to know if you still require help, as it has been a while since you last reported.

I'm here to help and looking forward to hearing from you.

^Lyn

N

Nicholas35803473ronqAuthor

Participant

Hi Lyn. This issue still occurs in Adobe Express. I'm waiting until the bug is fixed to continue working in Express.

Nick Mayerson
(they/them)
Program Assistant
Waldron Student-Alumni Connections Program
Alumni Relations and Development
Northwestern University
1201 Davis Street, Evanston, Illinois 60208

alumni.northwestern.edu<>
giving.northwestern.edu<>
You can always Ask a Wildcat.<>
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires (the Ojibwe, Potawatomi, and Odawa), as well as the Menominee, Miami, and Ho‑Chunk nations. Learn more<>.

Tarun Saini

Community Manager

Hi

@Nicholas35803473ronq

,

Thanks for your response. Please let us know if you see this issue with one or all the files. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

Regards,

Tarun

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