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February 1, 2025

échec du téléchargement à cause de la licence

  • February 1, 2025
  • 1 reply
  • 229 views

Bonjour, 

J'ai un échec du téléchargement de mes créations à cause de la licence que Adobe n'a pas pu attribuer (voir ci-joint) alors je paie tous les mois un abonnement. Comment résoudre ce problème ? 

Merci

Raph

1 reply

David__B
Adobe Employee
Adobe Employee
February 3, 2025

Hi @RaphInvest

Typically, this means that the licensing for some assets used in the file has changed and needs to be removed and updated. Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers you should no longer receive this error.

 

Hope this helps,

Dave