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Participant
Aug 24, 2023 3:32 PM UTC
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editing and now everything is gray

I was in the middle of editing and it stopped connecting even though my internet was perfect and then it came back and said that upload failed and everything is turned gray, i tried reloading the tab and everything but its all still gray.
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3 replies

David__B
Legend
Dec 6, 2023 8:53 PM UTC

Hi @Caleb31868386epmh @Hector273027933a1m 

 

Thanks for reporting the issue. I had a few related questions:

Are you able to recreate the issue in a new project or when attempting to upload the photo again? 
Does the gray layer appear as a separate layer in the layers panel?
Does the issue happen in different browsers?

 

Cool card by the way

- Dave

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Participant
Nov 30, 2023 10:43 PM UTC

Update: I am borrowing a computer and it appears the gray is a "Shape" that happened to have been added through some bug. 

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Participant
Nov 30, 2023 6:01 PM UTC

had the same thing just happen. Was adjusting the mistletoe ribbon and the selection box for the trim behind it kept popping up and taking up the whole screen. I select crop to crop it just to the width of the trim and it grays out the rest of the layers but then just kept grayed out. I added another image to try and get back through the layers and as soon as I move the image one layer down it is grayed out and not selectable. The attached is what happens when it's exported and saved, so it isn't as if it's UI, it is actually something perceived by the app as in the image.

 

Did you ever find a solution or just recreate the image? 

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