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Participant
Dec 8, 2023 8:21 AM UTC
Needs More Info

ELEMENTS missing

There are no elements available. I have tried to access them in several different projects, the area is blank.
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22 replies

Participating Frequently
Dec 11, 2023 10:40 AM UTC

Hi!

I tried, the issue remains the very same

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Alexandre Becquet
Community Expert
Community Expert
Dec 11, 2023 10:14 AM UTC

Hello, can you try in a private window of your browser? Let us know if it's the same issue

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Participating Frequently
Dec 11, 2023 10:05 AM UTC

Hey there!

 

I tried to to create a Screenrecording but I dont want to upload it publicly on my youtube account! I have already had enough struggle with Express lately... And according to recent Postings in this thread, multiple people are having the very same issue. Most of them with only the Elements-Tab, but some as myself with all the tabs.

My Screenrecording would show nothing different than the Screenshot attached to this original post...Every menu is selectable but remains blank. Indepentdant on what browser I use, wether my cache is cleared or how many time I sign out/log in or reload the page

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Participant
Dec 10, 2023 6:57 PM UTC
When I click on "Elements" a blank menu shows. All other tabs "Test", "Media" etc. show selections.
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Myra Ferguson
Community Expert
Community Expert
Dec 10, 2023 7:02 PM UTC

Are you using Chrome? And is it updated (if not, it should show a button to update it in the upper right of the browser).

 

I ask because I can see Elements.

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Participant
Dec 10, 2023 6:53 PM UTC
Elements tool where you can select shapes and such is not showing up
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Myra Ferguson
Community Expert
Community Expert
Dec 10, 2023 7:08 PM UTC

Are you on Windows or macOS? When I look in Chrome on Windows, I can see Elements.

 

You might try a different browser or check that your browser is updated.

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Imaginerie
Community Expert
Community Expert
Dec 9, 2023 11:32 AM UTC

Can you share a comprehensive screen video of what happens in your case? So the devs can have a better sense of what's happening?

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Participating Frequently
Dec 9, 2023 11:04 AM UTC

Thanks for the suggestions! Like I mentioned, neither reloading nor changing browser or clearing caches could help. The syncing issue sounds interesting, as i have had syncing issues after switching to a new mac a couple of weeks ago - though the creative cloud application states with green checks that syncing is up to date and runing. Express still not usable at all for me

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Imaginerie
Community Expert
Community Expert
Dec 8, 2023 2:12 PM UTC

Mine was a syncing issue, as in connection slow. Do you see your cloud icon syncing still or it just happen when the connection is good?

it displays a double arrow spinning when it's syncing...

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Imaginerie
Community Expert
Community Expert
Dec 8, 2023 2:10 PM UTC

I had it too and I was able to to go back to normal by simply reloading the page
other solutions would be to clear the browser cache, or change the browser for a test (Safari, Edge, Firefox and Chrome all work)

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Participating Frequently
Dec 8, 2023 11:07 AM UTC

I've had the very same issue for days now - not only is the elements tab blank, but also templates, media and text. Which pretty much renders the whole software useless. Changing browser, delting history and cache etc. didn't help either

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