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Erase tool doesn't work

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I am a free trial user, wanted to use erase tool, but no matter how much i click or wait for it to be picked - it doesn't work. I tried to use in different projects, newly made pictures without previous editing, refresh page - still no use. Could you, please, advice, maybe I'm missing something?

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A

Abhi.G @ ADBE

Adobe Employee

Hi,

Could you check if you are still running into this issue? We've made a fix that addresses at least one underlying cause.

Thanks,

Abhishek

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A

Abhi.G @ ADBE

Adobe Employee

Hi @default33437464behkor,

Sorry to hear you are running into this issue. We've seen a few similar reports, but are looking for more details. Could you respond to the questions asked in https://community.adobe.com/t5/adobe-express-bugs/erase-not-working/idc-p/14205443#M7111?

Thanks

Abhi G

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D

default33356399jb3wok

Participant

Erase tool not working when I select it.

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D

default32089947g1n8te

Participant

I'm trying to erase pixels from the selected image and the erase button does nothing.

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M

Maria288741551y6r

Participant

Erase still not working. Please respond

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D

default33345589p9tdxh

Participant

Hello, The erase option is not responding. i've clicked it multiple times and it is unresponsive

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A

Abhi.G @ ADBE

Adobe Employee

Hi,

Does the Erase button apppear disabled (dimmer)? Or is it enabled, but still does not respond?

One situation we are aware of is when you attempt to use Erase immediately after creating a new Express file from a template. Is that perhaps the case for you?

Thanks,

Abhi G

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