Participant

Error 404 file not found when trying to access files

Forum|Forum|1 year ago
September 9, 2024
2 replies
245 views

Trying to access completed files and it will not let me!

They are available on the desktop version but not on my iphone. Please help. This is super frustrating.

A

aline_1179

Participant

Yes, I couldnt upload a video or a picture yesterday. Does anyone know whats is going on?

Tarun Saini

Community Manager

Hi

@Adrienne23766644e8xm

,

Thanks for reaching out. Are you unable to open your files on a desktop, and they are not available on iPhone? If so, did you try opening them on a different browser? Do you get any error messages? Try updating the app on your iPhone to check if that helps. You may also try re-installing the app to check if that helps.

Regards,

Tarun

A

Adrienne23766644e8xmAuthor

Participant

Hi there.

I have tried all of these and still no luck.
I can open the app and see my files but when I go to do anything it doesn’t
load or pops up with rhe error message.
I have used the app for a couple of years now with no issues, until this
major one.
I rely on it for work and this is a huge inconvenience.

Sincerely,

Adrienne

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded