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J
joedale
Participant
December 4, 2024

(Error code: CHX_INVALID_REQUEST,) for Adobe Express Animate with Audio

  • December 4, 2024
  • 7 replies
  • 1997 views

Someone has contacted me saying that when they try to use the tool Adobe Express Animate with Audio they get the following error message

 

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,)

 

Any ideas on what to suggest? It's working fine for me.

 

Best wishes

 

Joe

    7 replies

    V
    vikas_8306
    Participant
    August 12, 2025

    its still giving

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 12, 2025

    Hi @vikas_8306,

     

    We're sorry to hear about this. Could you please let us know the platform you're using? Is it a desktop or a mobile device? If possible, can you share the screen recording of the issue? did you try any troubleshooting steps? 

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    A
    Anonymous
    December 19, 2024

    Hey, @David__B. Thanks for the solutions and thanls for taking time to reply me. I tried the first solution which is clearing the browser catch and I would like to say that did the trick. Now Adobe Express Animate with Audio is working fine after using that solution.

     

    Thank you. 

      A
      Anonymous
      December 16, 2024

      Hi, there.

       

      I'm encountering an error message when trying to use the Adobe Express Animate with Audio feature. I've done it only once and the second time it seems to not be functioning as expected. When I characterize everything and I insert or record my audio, it starts of well by saying uploading and then submitting on the progress bar. But than when it says waiting in que, it returns me to main screen and gives me a red bar error message saying: ''We were unable to process your file. (Error code: CHX_INVALID_REQUEST,).

       

      Please anybody help me fix this issue. I have tried doing the following to fix the bug, but nothing is working, [Restarting my chromebook-Switching to a different internet connection-Updating my cromebook-].

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      December 9, 2024

      I learned that we had an outage last week related to Error code: CHX_INVALID_REQUEST but it should be fixed now. Is anyone still encountering this issue?

      N
      nazmul_hasan_5937
      Participant
      December 4, 2024

      We were unable to process your file. (Error code: CHX_INVALID_REQUEST,). whats the problem? Is there any solution?

       

      W
      wendiol
      Participant
      December 4, 2024
      I'm trying to animate an audio but it's returning this error.

can anyone help??

I used Opera and Chrome browser.


        W
        wendiol
        Participant
        December 4, 2024

        AnimateFromAudio

        InvalidRenderRequest: 400 Bad Request:

        "puppet does not exist: Kaufman VQA.puppet"

        S
        shefali_6705
        Participant
        December 4, 2024

        Can someone help me with this error? How to resolve the issue?

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        December 4, 2024

        Hi 

        @shefali_6705

        ,

        We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

         

        Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4f0vSOG

         

        Best,

        Tarun

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