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G
German_Expert
Participating Frequently
March 28, 2024

Hey default36387296wkc4wn! 

 

- Reset permission and delete cookies, refresh the page.

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 2, 2024

    Hi 

    @default36387296wkc4wn

    ,

     

    Thank you for your patience. Could you please post the project URL here from the browser's address bar here to investigate further?

     

    Regards,

    Tarun

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