Participant

Error message - can't open file

Hello,

I am encountering an error message when trying to open a file both in the Web app and via browser:

We've encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 25589135-39e9-4bf3-83fa-a7aa7de0dc8e

I have tried logging out/back in, signing out/back in.

If you can please assist, that would be much appreciated.

Thanks

Community Manager

We've deployed a fix for this. Could you please try again?

Thanks

Abhi G

Community Manager

Hey @Friendly_Echo2127, welcome to the Adobe Express community!

Thanks for sharing the screenshots. A couple of quick checks to help us narrow this down:

Does the error appear with one specific file or across multiple? If it’s just one, could you DM us the project URL so we can share it for investigation?
When exactly do you see this error pop up?

It’s also worth checking if any ad-blocker or strict firewall settings are blocking access. You can find the required network endpoints here: link.

If possible, posting your browser console logs would be really helpful:

We’re here to help—just need a bit more info.

Thanks,
Amitej

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