Error message, unable to open template files

So it seemed to just resolve itself in the background a few weeks ago, he was able to get back in again. No notification from Adobe on if they'd done anything on their end or not.

So far until Adobe actually comes back with a fix, the solution seems to be "just wait a few days/weeks" which isn't at all helpful...

Any updates on this issue? Same error popping up for us.

Same error popping up for us. This is really disturbing our entire workflow 😞

Thanks for the additional details @maxj123  I've shared the issue with our developers. I'll follow if they need more info.

Hi Winnie,

Thanks for looking into this.

So it's not a crash, it's this error message that displays when he tries to start a new file from a template in Brands:

It's only the one user that's experiencing this error. We're all on the same internet, in the same building.

He's running Google Chrome Version 123.0.6312.88 (Official Build) (64-bit), other users user who's not having this problem is on Google Chrome Version 122.0.6261.131 (Official Build) (64-bit). I've tried replicating this error on Chrome 123.0 but have had no issues so it's not the browser version.

The URL when he runs into the error message is https://new.express.adobe.com/your-stuff/brands/b0b029dc-9441-4085-84f5-6cc82c765b6b

I shared the templates with him by inviting him to the Brand i've stored them in using the "Share Brand" option and entering his company email address.

Am I able to share with you his account e-mail address privately, if it's possible to se if there are any flags on his account that prevent him from accessing Adobe Express services?

Hi @maxj74645743,

Sorry to hear about that.

Is it only this single user/account? Or is it anyone on the same network? What are the versions of the browsers?

Is the entire browser crashing? Or is the individual tab in the browser crashing? Did you try to share the brand with a different email address?

What's the URL for a project where this failure occurs? Can you share it with us? Can you specify how you shared the brand with your teammate? We need details to investigate.

We're looking forward to hearing from you.