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December 5, 2025

Error occurred when downloading video

  • December 5, 2025
  • 1 reply
  • 193 views

Hello, 

 

I have exported many 6-8 minute long 1080p videos in the past, but in the last two weeks I've consistently been met with errors loading clips, and many, many slowdowns and even crashes. 

 

Now, Adobe Express will no longer export my video projects at all. Around 77%, it always displays "Error occurred while downloading". I've tried changing the resolution, I've tried duplicating the file and even transfering everything over to a blank project. 

 

If there is a way to simply send the project to Premiere, I could just do that and finish it there, but there does not seem to be a way to do that other than downloading the mp4- which has now become impossible. 

 

Thank you for your assistance. 

 

Newest version of chrome (updated)

Windows 10

Adobe Express Premium. 

1 reply

December 5, 2025

Before this is mentioned- yes, I have cleared temp files and cookies. I have also restarted chrome, as well as my computer. 

Amitej S
Community Manager
Community Manager
December 8, 2025

Hi @Jeffrey33080505dg9b, This isn't an experience we'd want you to have. Can you please confirm if you're still experiencing this issue? It generally arises when an asset or font used in the file has its license revoked or the owner decides to no longer share it for use. You can try changing the font you've used in the project and looking for blank layers to remove. Blank layers would appear for assets (stock images, videos, audio, design assets such as shapes, drawings, and elements) if they are no longer available for use. 

Additionally, if possible, you can share the project URL with us via community DM, and we will then request edit access to the file to investigate the issue. 

 

We are here to help!

Best!