Participant

Error when downloading video

Forum|Forum|2 years ago
November 8, 2023
2 replies
148 views

Numerous attempts to download video - it will not download past 20% and error message displays

Video

This topic has been closed for replies.

Participant

Hello, I have the same issue. I created a video a few weeks ago and it downloaded successfully, but after I made a few more edits I have not been able to download it. Every time it gets to 78% and then pops up the error "Download Failed: An error occurred while downloading your file. Please try again." I tried opening it in a different browser, an incognito window, tried lower res. download, tried replacing the stock video. Nothing has worked. Please help! I can provide the video link if needed.

David__B

Legend

There was an issue with the service, but it is resolved now.

Thanks,
Dave

Lyn_D

Inspiring

Hi @Kahli33468289phw2,

Thank you for your patience.

I just came across your thread and wanted to know if you still need help with this, as our engineering team has fixed some bugs since this was reported.

I'm here to help and looking forward to hearing from you.

^Lyn

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.