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BigKevGW
Participant
September 19, 2023
Open for Voting

Error when Duplicating

When attempting to duplicate an image an error window appears saying "Something Went Wrong. Try refreshing or returning to home page". The following Error code is also displayed: UUID: fe081f96-5ee3-42be-ac6a-7105c0bdf57c This has been happening on and off for the past couple days and I am unable to use the duplicate function.
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4 replies

Adobe Employee
Abhi.G @ ADBE
Adobe Employee
May 9, 2024

@McHarv 

 

Sorry to hear you are running into this issue. Could you clarify the steps that lead to the error? According to logs, this may have something to do with text, rather than duplicating an image as in the original post. If that's the case, could you let us know if you are using any custom fonts?

 

Thanks

Abhi G

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    McHarv
    Participant
    May 8, 2024

    I have this exact same problem. Has a solution been found?

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      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      October 13, 2023

      Hey @BigKevGW,

       

      Apologies for the late response. Are you still having trouble duplicating the assets inside the project? I just tried to replicate this, and it worked fine for me. Can you please try it once and let us know if it works fine for you, too? 

       

      Also, I'd suggest you clear the cache/cookies of the browser once before working on Adobe Express.

       

      Let us know about your observations.

       

      Thanks,

      Amitej

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      BigKevGWAuthor
      Participant
      September 19, 2023

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