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hlcaldwell
hlcaldwell
Participant
September 23, 2025

Error when trying to download video

  • September 23, 2025
  • 3 replies
  • 138 views

Keep getting this error when trying to download the video file. Yes tried all the usual "fixes" that don't work. This is not a helpful tool if you c

    3 replies

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    October 1, 2025

    Hi @hlcaldwell ,

     

    Can you please follow the guidelines under the following link: https://helpx.adobe.com/enterprise/kb/network-endpoints.html  and see if this solves the issue?

     

    Thanks

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    September 30, 2025

    Hi @hlcaldwell ,

     

    Can you please confirm if you are still getting an error while downloading a video file? Also if you can share the document ID so we can share with our team for further investigation?

     

    Thanks 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    September 24, 2025

    Hi @hlcaldwell,

     

    We’re really sorry you’re running into this issue! I have shared the case with our engineering team, in the meantime Could you share the project file with granted edit access via DM, along with your app version, OS, and screenshots or screen recording? This will help our engineering team investigate further.


    ^MM

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