Participant

Error While Creating Animation in Adobe Express iOS App

Forum|Forum|1 year ago
November 22, 2024
5 replies
1069 views

Hi, I’m facing an issue in the Adobe Express iOS app while trying to animate characters. I keep getting the following error message:

Oops! Something went wrong while creating your animation. Please refresh the page.

I tried refreshing the app multiple times, but the error still persists.

Is anyone else experiencing this problem on the iOS app? Any solutions or suggestions would be greatly appreciated.

A

ayele_9369

Participant

Please reply

M

mahmoud_5524

Community Manager

Hi @ayele_9369,

Since you’ve already tried different browsers, clearing cache, and the issue persists, here’s what you can do next:

Try using the Adobe Express mobile app on your Android device instead of the browser, as the app often handles audio and animations more smoothly.
Make sure your audio file format is supported (e.g., MP3 or WAV).
Test with a different audio file to rule out any file-specific issues.
Restart your device to clear any temporary glitches.

If none of these work, please share more details like the exact error message or file type — we’ll help you troubleshoot further!

^MM

A

ayele_9369

Participant

I'm using the browser on my Android phone.i tried record my voice and uploading audio file still the same error.And i tried in different browsers & clear cookies and cache but the issue still persists.

Is that the animate characters feature upgraded to the paid plan?

A

ayele_9369

Participant

Hi, I’m facing an issue in the Adobe Express web version while trying to animate characters. I keep getting the following error message:

Oops! Something went wrong while creating your animation. Please refresh the page.

I tried refreshing the page multiple times, but the error still perssists.

Any solutions or suggestions would be greatly appreciated.

David__B

Adobe Employee

Hi @ayele_9369

Sorry to hear about your difficulties. Are you using a browser on a computer? Are you narrating live or uploading an audio file?

Please try these steps and let us know if they help:

Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://adobe.ly/4kx6keW
Test in incognito/private browsing mode - https://adobe.ly/4mvUaEX
Try creating a duplicate instance of the file and test from there

Best,

- Dave

DB

R

raouf_5693

Participant

i have the same error even in the web version

M

mahmoud_5524

Community Manager

Hi @raouf_5693,

I’m sorry to hear you’re facing issues with creating animations in the Adobe Express iOS app! Let's try a few things to resolve the issue:

Check for Updates: Make sure both your iOS device and Adobe Express app are fully updated. Sometimes issues are fixed in the latest versions.
Clear App Cache: Go to your iOS settings > Adobe Express > and clear the app cache. This can help resolve glitches.
Restart the Device: Try restarting your device to refresh the system and clear any lingering issues.
Reinstall the App: If the issue persists, uninstalling and reinstalling the app can sometimes fix unresolved issues.
Check Network Connection: Ensure you're connected to a stable internet connection, as animation creation can require consistent data.

If you’ve tried all of these and the issue is still there, feel free to share more details, and we can explore additional troubleshooting steps!

^MM

Tarun Saini

Community Manager

Hi

@Mahbub_Alam9867

,

We're sorry to hear about this. Could you please let us know the version of iOS you're on? Please ensure you're on the updated version. Are you able to work through the web version? Try restarting the device or reinstalling the app to check if that helps.

Regards,

Tarun

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