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Ahmad32058327y8gv
Participant
January 21, 2024

exporting / download as PDF fail

  • January 21, 2024
  • 2 replies
  • 194 views
I am having trouble downloading PDFs. Keeps failing

2 replies

Christophe_Creative
Christophe_Creative
Participant
March 9, 2025

I have the exact same issue, I've tried across multiple devices, browsers and have deleted cookies, cleared cache etc., Every time, it gets to about 90% then after a long wait, I get error message from the download. 😞

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
March 10, 2025

Hey @Christophe_Creative, Welcome to our Adobe Express Community! 

 

Can you confirm if this is happening with other projects as well, or is it just this specific project that is failing to download? Do you see any blank layers in your project's editor window? If so, can you try removing them? Can you share the error message that shows up when downloading the project?

 

Also, does your project have multiple? Could you change the font to a different one to see if that makes any difference? 

 

Please let us know about your observations; we are here to help!

 

Thanks,

Amitej 

Lyn_D
Lyn_D
Inspiring
March 18, 2024

Hi @Ahmad32058327y8gv,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

It may help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please retest this and let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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