Participant

Express Files Gone

Forum|Forum|6 months ago
August 22, 2025
4 replies
197 views

All of my work is gone - videos, graphics, everything...gone. I know where to look, I logged out and logged back in and I've tried to log in using incognito mode. Neither of those solutions worked.

Desktop Web

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default31867321cjqx4bAuthor

Participant

That page is all how-to's. How do I contact an actual human?

Tarun Saini

Community Manager

Hi @default31867321cjqx4b,

We're sorry about that. Could you please let us know which account you have with Adobe? Also, could you send us the names of the files that are missing via private message?

Regards,

Tarun

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default31867321cjqx4bAuthor

Participant

I don't know how to create a private message

Amitej S

Community Manager

Hey @default31867321cjqx4b, it seems that you have an Edu account. I recommend that you work directly with our support team. They can assist you with account configuration and issues related to missing files/migration. You can reach them at Adobe Support.

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default31867321cjqx4bAuthor

Participant

I am logging into the correct profile and email address. I only have one profile option when I log in.

Tarun Saini

Community Manager

Thanks for your response @default31867321cjqx4b,

Can you please share your Adobe ID with me via private message? Also, can you let us know the names of the files that are missing?

Regards,

Tarun

Tarun Saini

Community Manager

Hi @default31867321cjqx4b,

Welcome to the community! We're sorry to hear about this. Please ensure you are logging in to correct profile. For more information, please check this article- https://adobe.ly/3JlYGHh

Let us know if that helps.

Regards,

Tarun

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