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IvoryLamb
IvoryLamb
Participant
November 30, 2023

express (formerly spark) documents will not open

  • November 30, 2023
  • 1 reply
  • 174 views
when I click on my files, it says they need to be converted before opening, but I keep getting an error message. I need to be able to edit this for my website, but I am unable to get into them to do so.
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1 reply

Winnie_M
Winnie_M
Inspiring
March 1, 2024

Hi @IvoryLamb,

 

Sorry to hear about that.

 

Please share a screenshot of the error message, as it will help us to understand the situation. 

 

Can you access Adobe Express here?

You can access your old files by clicking on "Your Stuff", and there's a highlighted option that says, "Are you looking for files created with the previous version of Adobe Express or the mobile app?" You can find old files and move them to a new version of your computer by clicking on the "Access Files" button. 

 

We're here to help and looking forward to hearing from you.


^WM

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