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Participant
November 14, 2023

Express Keeps Crashing

  • November 14, 2023
  • 2 replies
  • 258 views
Created a brand new document and Express keeps crashing. I have to keep refreshing and redoing work. When it directs me to refresh its always a different error code. This new express has been a major disappointment and still a beta product that should not have been rolled out into production.
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2 replies

Participant
September 4, 2024

It's happening again. Different client,different location. It's barely usable bc it shuts down or freezes every few seconds.

Neelamk
Legend
February 5, 2024

Hi @default32244734wsplhe,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still need help with the issue? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam