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K
kmiddleton0
Participating Frequently
September 14, 2023

Express not connecting to IG or FB Business accounts

  • September 14, 2023
  • 3 replies
  • 173 views
Hello, I am trying to connect my IG and FB pages to Express. My IG and FB are both business/professional accounts (NOT Creator) and are connected to Express according to the META Business Suite. However, I cannot connect them in the Express Scheduler. and keep getting a "Cannot Connect" message. I have followed the "How-to connect" and trouble shooting guides with no success. PLEASE HELP! This is incredibly frustrating, given that the Legacy did not have this issue AT ALL!!

3 replies

David__B
Adobe Employee
David__B
Adobe Employee
September 15, 2023

Hi @kmiddleton0 and @Nikki22533523d4at 

 

Sorry to hear about your difficulties. Please reach out to and work with our support directly regarding this issue

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Thanks,

Dave

K
kmiddleton0Author
Participating Frequently
September 15, 2023

Apparently it's been fixed, but I'm still not able to connect to my FB and IG business accounts...

N
Nikki22533523d4at
Participant
September 15, 2023

I'm having the same issue. 

 

I have a business account linked to a FB page & have followed the help steps but the connection fails at the last step. 
Is this a known bug? All posts have been failing for me since Monday 11th September

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