Skip to main content
I
ians28230076
Participant
October 30, 2023

Express page just not loading

  • October 30, 2023
  • 7 replies
  • 598 views
Hi, I have tried with two different browsers over the last couple of hours to load my express page and it just doesn’t, I only get the ‘spinning wheel’. Tried clearing history/cache/restarting etc. Internet connection is excellent. Right now my presentation is completely useless and I desperately need to edit and send it. Please help.
    This topic is closed to new replies. Start a new post to keep the conversation going.

    7 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 26, 2023

    Hi there,

     

    We're sorry for the delay. Are you still experiencing the issue? If yes, can you please share the screen recording of the issue to assist you further? Is it happening with one project or with all projects? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

     

    We're here to help, just need some info. 

     

    Regards,

    Tarun

    A
    addison29770054aux1
    Participant
    November 5, 2023

    When you select one of your previous projects the "text" doesn't load with it. You just a blink screen with an image. 

    Zedar2000
    Zedar2000
    Participant
    November 5, 2023

    Excuse me Adobe TECH SUPPORT. How are you? I have been on the Creative Suite since 2021 and is triying to use Adobe express to schedule my social media editorial calendar (I am currently using Loomly) It is not loading (even after Chrome javascript enabled)_what I notice is that it had problem launching on Chrome, but launches well from the Creative Cloud (Safari) which is fine, except sometimes, might want it on Chrome. FYI.  

    I
    ians28230076Author
    Participant
    November 4, 2023

    I am wondering how long it will take for Adobe to rectify this issue. I have waited patiently to send an important photographic related presentation for a week now and it's still not usable. The quality of the photographs is completely unacceptable when previewed, presented or published yet in the editor they are perfect. Please Adobe get it fixed or some time frame at least!

    I
    ians28230076Author
    Participant
    October 30, 2023

    I am on a different machine with Safari and Chrome, just frustration. I am also viewing the link from the same presentation, that I had open from a few days ago, and the image quality is terrible, low resolution and upscaled. What is going on?

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    October 30, 2023

    Hi,

     

    Sorry to hear you are running into this issue. The team is investigating.
    Thanks for your patience.

    Abhi G

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices