Skip to main content
Participant
March 27, 2025

Express PDF export skipping live tables and charts

  • March 27, 2025
  • 12 replies
  • 770 views

While completing exports of 1-page infographics for my design client, I noticed that several pages exported without errors but omitted all live pie charts and bar charts from the page. The ONLY solution I found was to export the document as a flattened PNG which is not what I want to do, due to the reduced resolution of the document intended for print. This is strange, as these pages have been through multiple exports and rounds of revision, and have not changed significantly over the course of many weeks. They are only giving me trouble today. This is creating significant headaches for my workflow, as this is a government client with many revisions requested (minute changes to text and placement). Whatever error exists within the original document is "sticky" and carrying over to workaround documents I have created in an attempt to circumvent the error. 

 

This error is specific to charts and graphs. My images and text remain unaffected. Example of preview below: 

 

the Exported PDF, without charts below:

 

Workarounds attempted:

1. group all items on the page and paste them onto a new document of the same size, attempting export as usual. (did not work)

2. export the document using a different browser (including a cell phone) (did not work)

3. Export document as a flattened PNG (worked, but not a great solution)

12 replies

Participant
March 28, 2025

I am having the exact same issue with my charts not showing up on the downloads. I do not use any third-party plugins. 

Tarun Saini
Community Manager
Community Manager
March 28, 2025

Hi 

@Urbe Studio

,

Thanks for reaching out! We're sorry to hear about this issue. Could you please let us know how you generated the charts? If you used any third-party plugins to generate the charts, try reinstalling them and try again. Have you tried recreating the chart and to check if that helps?

 

If that doesn't help, can you share the project URL with us via private message with edit access to investigate further? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/3DZEHM7

 

Regards,

Tarun