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simone_1049
Participant
February 13, 2025

Express wont download any of my projects

  • February 13, 2025
  • 2 replies
  • 642 views

Hey, so i tried everything: update, clear cache, uninstall and install back, install an apk version, EVERYTHING. Yet when i try to install a project of mine it prepares it normally and when it downloads it it stays at 0%, i have the internet connection, it works and everything so i dont know the reason for it, please help

 

    2 replies

    S
    simone_1049Author
    Participant
    May 19, 2025

    Hello, I've completely forgot about the question sorry for not answering. I can't download from desktop as i dont have one nor do i have a cafe in my area renting pc's per hour, device is RealMe 8 from 2021 running on Android 13 if im not wrong, either way last available version. Internet connection works fine but even now i still have that problem. Right now im having a problem in simply saving a png or jpg project in express, same thing as before it gets stuck at 0%, the file right now is very light (5mb max), even if i just upload a screenshot and try to save it again from express it gets stuck at 0%. Please help because really i love the app and cant seem to find well with others

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 20, 2025

    Hi @simone_1049,

     

    Thanks so much for the detailed update, and no worries at all!

    We’re sorry you still have this saving issue on your RealMe 8. Let’s try a few steps to troubleshoot this together:

    1. Clear Cache & Data:
      Go to Settings > Apps > Adobe Express > Storage > Clear Cache (and optionally Clear Data, but that may reset your local app preferences).

    2. Check Storage Space:
      Make sure your phone has enough free space — even lightweight exports sometimes fail if the system storage is too full.

    3. Try Reinstalling the App:
      Fully uninstall Adobe Express, restart your phone, then reinstall the latest version from the Play Store.

    4. Export Without Edits:
      Try saving a project with no changes or minimal layers to isolate if a specific element is causing the issue.

    Also, just to help our product team investigate further:

    • Does this happen with all projects or just specific ones?

    • Are you using any text effects, animations, or stock assets in the designs?

    • Do you see any error messages or just the 0% loading bar?

    We truly appreciate your kind words about the app — we’ll do all we can to help you keep using it smoothly!


    ^MM

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 13, 2025

    Hi 

    @simone_1049

    ,

     

    Thanks for reaching out. We're sorry to hear about this. Could you please check and let us know if you're able to download it from the desktop? Which file format are you trying to download? What is the make and model of your device?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    kathleenb71751823
    kathleenb71751823
    Participant
    May 4, 2026

    I am not able to download today on Adobe Express, most recently it was running fine. The message is: “We’re working on your …… and can download soon” except that I cannot download. I truly do not want to pay for this month with this program as I’m unable to fully use the product. 

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    May 5, 2026

    Hi ​@kathleenb71751823,

    Thank you for letting us know, and I completely understand your frustration. That's not the experience we want for you at all.

    The "We're working on your..." message that never completes is usually a processing or export queue issue. A few things to try:

    1. Wait a few minutes and refresh: Sometimes the export job gets queued and completes in the background. Try closing the project and reopening it to check if the download is ready.
    2. Try a different file format: If you're downloading as PDF, try PNG or JPG instead (or vice versa), as sometimes one format processes more smoothly than another.
    3. Try on a different browser or clear your cache: If you're on desktop web, switching browsers or opening an incognito window can help rule out a session issue.

    Could you also let us know:

    • What device and browser are you using?
    • What file format are you trying to download?

    If this is still happening after trying the above, please don't hesitate to reach out to our support team directly - they can look into your account specifically and make sure you're not being charged for a period where the feature isn't working for you. Here is the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    We really appreciate your patience and want to get this sorted for you!

    Rose

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