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and@and
and@and
Participant
June 20, 2026

Failed to connect to presentation

  • June 20, 2026
  • 1 reply
  • 33 views

When opening the presentation workspace, a pop-up window appears with the message:

"Something went wrong. Please wait—we'll reconnect you when it's fixed."

Clearing cookies doesn't help. However, if I turn on a VPN, it works fine (the country is Russia).

The problem is that I don't have a VPN on my work computer due to company policy. And most of the time when I work on presentations, it is at the office. Currently, I have to create presentations after work on my home computer. This didn't use to happen before—everything worked perfectly.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
June 22, 2026

Hi ​@and@and, Thanks for sharing the details here. Let me confirm this internally if this could be due to a regional service restriction. 

Until then, can you confirm if there are any other specific Adobe Express features that do not work for you? 

    and@and
    and@andAuthor
    Participant
    June 22, 2026

     

    Everything works except Firefly, which is regionally restricted. But I'm currently using a VPN because I can't do presentations without it.

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