Failed to download

4 replies
156 views
Translate

When I go to download my video it says the video will download in the background when ready, but never downloads.

Exporting and Sharing

This topic is closed to new replies. Start a new post to keep the conversation going.

Tarun Saini

Community Manager

Could you please also share your Adobe ID with us via private message?

Regards,

Tarun

Translate

Tarun Saini

Community Manager

Thanks for your response @Yaddoe,

Did you create those videos in the old or newer version of the Adobe Express app?

Regards,

Tarun

Translate

Tarun Saini

Community Manager

Hi

@Yaddoe

,

We're sorry to hear about this. Are you still experiencing this issue? If yes, please ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

Let us know if that helps.

Regards,

Tarun

Translate

YaddoeAuthor

Participant

Yes, I am still experiencing the issue regarding a whole bunch of my old videos that I would still like access to.

Get Outlook for Android<>

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.