Skip to main content
Yaddoe
Yaddoe
Participant
November 14, 2023

Failed to download

  • November 14, 2023
  • 3 replies
  • 150 views
When I go to download my video it says the video will download in the background when ready, but never downloads.

3 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 1, 2024

Could you please also share your Adobe ID with us via private message?

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 1, 2024

Thanks for your response @Yaddoe,

 

Did you create those videos in the old or newer version of the Adobe Express app?

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 1, 2024

Hi 

@Yaddoe

,

 

 

We're sorry to hear about this. Are you still experiencing this issue? If yes, please ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

 

Let us know if that helps.

 

Regards,

Tarun

Yaddoe
YaddoeAuthor
Participant
February 1, 2024
Yes, I am still experiencing the issue regarding a whole bunch of my old videos that I would still like access to.

Get Outlook for Android<>
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices