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Failed to Download License Asset - Adobe Express Subscription

Forum|Forum|2 years ago
September 24, 2023
2 replies
598 views

Hi

I am currently subscribed to Adobe Express plan with access to Adobe Stock Images within the app. I’m using it on my iPhone 14 Pro using latest software update iOS 17.0.1.

I am unable to download any licensed assets as of today, where before I had no issue. I tried uninstalling and reinstalling the app but the problem still persist.

This is so frustrating as I am way behind deadline on my social post.

I attached a screenshot.

Kindly advise.

Subscription

This topic has been closed for replies.

Amitej S

Community Manager

Hi @Fsaharti,

An outage in the stock services resulted in such an issue, which was resolved. You can check that info here: https://adobe.ly/3LCSqZX & feel free to reach out if you still face any issues.

Best,

Amitej

Imaginerie

Community Expert

There seem to be an issue at the moment as many people experience it, Please see this thread
https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

If you need your question to be added there, let me know and I'll transfer your question to this thread...
If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

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